How to get good testimonials

Everyone in business knows that customers are everything. They are the life-support to our business as they are the ones that give us profit. Without them, it is impossible for our business to survive.

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If you want your business to survive, you should know how to hear and feel how your customers feel towards your product, service or brand as a whole. Keep in mind that customers will verbally or silently let you know how you are performing, whether you’ve been able to satisfy their needs and wants, or did you make them feel that you are worth the money they’ve spent.

Satisfied customers are additional assets, not only that they provide you with more profits, but they can also routinely provide you with repeat business, positive testimonials, and referrals to others – these can all give huge benefits to your business and they can help you achieve your goals and help your business grow faster than you expect.

However, the only way to achieve the above is to initially work for a win-win solution, then continually deliver on extraordinary service, follow-up promptly on promises, listen carefully and make certain everyone is satisfied. This is relationship selling at its best.

Open and honest communication with your clients is the key to ensuring repeat business, positive testimonials and referrals. You need to listen to your customer’s opinion not only the positive ones, but most especially the negative claims – if you pay attention to their complaints, you can improve your product or service, and hence the better customer experience you can offer.

Asking your clients can help you understand their needs. They’ll tell you what you need to do to improve or even change to your product or service so that you can provide them with the best experience possible. Read more at:

Avoid these 6 mistakes if you want to sell your home

Selling your home can be a difficult procedure especially if you’ve never done it before. This process is time-consuming and emotionally challenging.

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Selling your home

When selling your home, you’ll be meeting a lot of strangers who will come to your home and visit every area of your house. Some will criticise certain spots and sometimes they become too offensive, and then, they will offer you less money than you think your home is worth.

Making a lot of mistakes is normal when first time selling a home. This happens because you have no experience and you are facing a complex and emotional transaction on your hands.

In order to prevent headaches and regrets when selling your home, the first thing you should do is to set your emotions aside. Once you decide to sell your home, it can be helpful to start thinking of yourself as a businessperson and a home seller, rather than as the home’s owner.

You need to look at the financial perspective. This way, you’ll distance yourself from the emotional aspects of selling the property that you’ve undoubtedly created many memories in.

If you want to sell your home as soon as possible, the key is to set a realistic price. Setting the right price is the key, whether you work with an agent or doing it alone. You can use some comparable market analysis to determine the offering price. Keep in mind that buyers will do this for your home, too. Thus, as a seller, you should be one step ahead of them.

Another important tip to raise the selling price of your home is to renovate. Modern design and functional features are among the most important things buyers look for when buying a home. So if you want to get the most money from your beloved real estate, you should know how to design it.

This article can help you with that:

Burnout means it’s time for better self-care

Having a job is important for most Australians in order for us to sustain our financial needs. However, many are struggling to cope with workplace stress. And as a result, they put themselves at risk of burnout.

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Job Burnout

What is burnout and how can it affect anyone? Burnout can leave people feeling exhausted, empty, and unable to cope with the demands of life. It may be accompanied by a variety of mental and physical health symptoms as well. If left unaddressed, burnout can make it difficult for an individual to function well in their daily life.

Burnout can dramatically affect your performance and your overall perception of your job. Once you feel exhausted, you start to hate your job and begin to feel less capable of work. The stress that contributes to burnout can come mainly from your job, but stress from your overall lifestyle can add to this stress.

Burnout is not a diagnosable psychological disorder, but that doesn’t mean it shouldn’t be taken seriously. You need to know how to spot the signs and symptoms before your condition turns worse.

If you’re experiencing alienation from work-related activities, or in other words, you view your job increasingly stressful and frustrating, you’re more likely experiencing burnout. You may grow cynical about your working conditions and the people you work with. You may also emotionally distance yourself and begin to feel numb about your work.

Workplace burnout can also lead to physical symptoms, like headaches and stomach aches or intestinal issues. It may also lead you to feel drained unable to cope, and tired. People who are burnt out often lack the energy to get their work done.

The most obvious effect of job burnout is reduced performance and productivity. People with burnout feel negative about tasks. They have difficulty concentrating and often lack creativity.

For more on job burnout, read this:

Want unshakable customer loyalty? Forget satisfaction and focus on appreciation

If you’re a business owner, you probably already know how important your customers are. Their loyalty can make or break your business.

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Happy customer

Loyal customers are your business’ treasure. They are the ones who are going to buy your products even if they aren’t on sale and recommend your offerings to friends, and you always want that audience to be large enough to keep you afloat.

What is customer loyalty and why is it very important to your small business? It is a measure of how likely your customers are to do repeat business with you. Though different industries have a number of ways of measuring loyalty, the most basic way is to look at the number of purchases over a customer’s lifetime in your database.

Your most valuable customers are your repeat customers. It is likely that over time, revenue from them will top revenue from big one-time buyers. Keep in mind that happy customers spend more money, more often. They also give you free advertising through word-of-mouth and online positive reviews.

In order to gain loyal customers, the first thing you can do is to know your customers and let them know you. Make sure that they remember your name (as a person) and a detail of your last conversation (if possible). This is what your business should strive. Nice personal relationship with your customers is a great advantage. However, building such relationship is easier said than done.

Another thing you can do is to encourage customer feedback. Have a look at online reviews or listen to what your customers say about your product or service. Make sure anyone in the company who is client-facing is paying attention to their needs and acting to work.

There are many other ways to build customer loyalty. For more on this topic, read this blog post:

Five business lessons from elite sport

Sports and business have the same thing — we can learn more from them as we get more experienced.

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The CEO Institute director Steve Stanley. Source: Supplied.

Starting a business can be intimidating especially when you’re young. You might have learned about business and entrepreneurship from school, books or practical advice from online sources, but there’s a big difference between understanding business fundamentals on paper and gaining wisdom through actual experience.

As you go along running your own business, you’ll have accumulated a wealth of knowledge and hundreds of lessons, but there are some lessons that you should learn early on.

First of all, you should learn how to know the worth of the people around you. Keep in mind that it is almost impossible to build a successful business by yourself. Even if you’re a solo entrepreneur, there will be mentors, partners, vendors and peers alongside you helping you achieve your long-term vision.

Therefore, you should recognise how valuable other people will open you up to more opportunities, help you keep an eye out for new contacts no matter where you are and make you more discerning in decisions – examples of these decisions are hiring and committing to long-term deals.

Another important lesson you should know as early as possible is the fact that you’re going to fail and that is fine. Failure is going to be inevitable in any kind of business no matter how much you know or how much you prepare. Your business may become successful overall, but there will be individual strategies and campaigns that crash and burn, and ideas that fizzle out entirely. Facing failure with the realisation that it is, in some contexts, unavoidable, makes it easier to accept.

In business, learning is limitless. No matter how much you know, or how much you think you know, there’s always more information to learn. You’ll always have room to be a better leader and a better entrepreneur, and there will always be new skills and abilities to acquire.

To learn some more business lessons, read this:

Personal Loans | ASIC

There are times when you need extra money to pay off your existing bills or debts. Lucky are you if you’ve got family or friends who can offer you a small loan. However, if you don’t have someone to go to for some financial help, you can go with personal loans.

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Personal loan

How do personal loans work? Unlike credit cards that charge, personal loans don’t have variable interest rates and come with fluctuating payments that vary depending on how much you spend. In addition, personal loans let you borrow a predetermined amount of money with a fixed interest rate and a fixed repayment period.

Some forms of personal loans also come with a fixed monthly payment you can agree to ahead of time, which makes budgeting for your loan a whole lot easier. Depending on your credit-worthiness, it can also come with a low-interest rate.

There are two types of personal loans. The first one is the unsecured loan which doesn’t require any collateral, while the second type is the secured loan which requires collateral in order to borrow. Secured loans may come with lower interest rates since you are securing your loan with an asset such as a car, but not everyone wants to put up collateral in order to borrow money.

There are a number of reasons why people take personal loans. But one of the most popular reasons is for debt consolidation. Imagine you’re a consumer with high-interest credit card debt that’s hurting your monthly budget. A personal loan could help you consolidate that debt at a lower interest rate while securing a predictable monthly payment and a set payoff date that doesn’t change.

Nowadays, there are so many available options for personal loans and this has made shopping for the right one for you more difficult. So in order to help you, here’s a guide you can follow:

The global design trends making their way to Perth

Why would you consider interior design? Gone are the days when it was thought that considering interior design was just a common expression. Before, it refers to certain sensitivity and good taste in decorating a space. Something like choosing the right fabrics or colours to use.

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Interior design

Today, more and more Australian homeowners realise the true value of having a space that is professionally designed, with a presentation comfortable and pleasing for all. Most of them look for a professional who can provide them with a set of aesthetically pleasing but efficient solutions for better use of the space.

Interior design has become more and more popular these days. By giving being able to manage the space available in the intervened environment, interior designers give their clients the house that they’ve always dreamed of. Interior designers can not only work on homes, but they can also work at your offices and commercial buildings.

If you want to design your home but don’t have enough money to pay a professional interior designer or an architect to do the job, it doesn’t have to stop you from converting your home into something you’ve always dreamed of. You can just follow your heart and desire and take a decision that will help you achieve what you want. You can choose the colours, materials, textures, furniture, flooring, wallpaper, lighting, and other materials for every interior space or building. This shows the importance of interior design.

Good interior design will not only provide the owner with a comfortable place to spend their time after a long tiring day. But, having a well-designed house can also help increase the value of the place especially if you have a professionally designed kitchen and a highly functional kitchen. This surely helps in attracting potential home buyers.

Interior design is truly a smart thing every homeowner should consider. So for more ideas on how to decorate your home, check this out:

We all have a part to play in stamping out racism at work

What is racial discrimination? Racial discrimination is when you treated less favourably than another person in a similar situation because of your race, colour, descent, national or ethnic origin or immigrant status.

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Racism at work

Here in Australia, many face discrimination and racism but are not able to speak up. They don’t know how to respond to discrimination, racism and racist comments in their workplace. So as the manager, you have to carefully consider the impact of racism within your organisation and how will you able to solve this problem.

Within an organisation, the leader may face several discrimination scenarios and other issues involving diversity such as anti-Semitism, unwanted sexual advances, or misunderstandings about LGBTQ lifestyles, marginalising others. But, the way you communicate around such problems including racism will define your impact as the leader and as a human being.

As a leader, you need to set a tone for your organisation. You need to clearly state to your team about zero-tolerance policy against racism and discrimination among employees. You need to set clear guidance and will eventually go down among your subordinates. Everyone should know where your stand and the reasons why you prohibit unequal treatment based on skin colour.

If you see or hear one of your employees expressing or acting on racist views, you need to intervene. You also need to be mindful to their personal safety. If incidents happen, you should investigate and handle the situations through appropriate disciplinary measures.

As the employer, you should be the first person who avoids racist comments or acts. You should be the first one to show a good example that your employees will follow. You need to take some time learning about different cultural backgrounds. This can help improve your team spirit and reduce the chance of misunderstandings resulting in complaints, disciplinary action or an employment tribunal claim.

To learn more on how to handle racism in your workplace, check this out:

Social Networks You’ve Never Heard Of, but Should Be Using for Marketing

In order to bring success to your business, you need to spend some time in order to increase your traffic, brand recognition, and sales. However, as a business owner, you always want to save some time and money on your marketing campaigns. So, in order to do this, what should you do? The answer is pretty obvious – make use of social media.

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Social Media

Almost 9 out of 10 marketers nowadays claimed that social media marketing guaranteed immense exposure for their company by simple expending 6 hours a week with little to no cost. Social networks are now a substantial part of every marketing strategy, and the benefits of using social media are so great. With that being said, it is safe to say that anyone not implementing this cost-effective tool is missing out on a phenomenal marketing opportunity.

Today, many marketers have realised the potential of using social media platforms like Facebook, Instagram, Twitter and other popular sites to bring your brand from mediocre to great. These sites have truly become an element of success to many businesses (whether small, medium or large enterprises) from all over the world.

Despite the fact that the majority of businesses these days incorporate social media to their marketing campaigns, sadly there are still some are unsure of which tactics to apply and if they are effective. According to Social Media Examiner, about 96% of marketers are currently participating in social media marketing, but 85% of participants aren’t sure which tools are the best to use.

Facebook, Instagram, Twitter and YouTube are among the most popular social media platforms marketers use to promote their products and services online. With numerous members and the worldwide range they can provide you with, these platforms can truly give you tons of advantages.

However, did you know that aside from these popular social networks, there are some others that are less popular but can also give you so many benefits? Read this to find out:

Savings surge as Australia passes two million solar-powered homes

Saving our energy bill is the number one benefit of building a solar home energy system. The good news is that converting your home into a solar home doesn’t have to be expensive as many used to believe and it has many affordable options.

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Patrick Mair installed a large solar system at his home.

Solar energy technologies can supply for several different purposes. Passive solar design can provide heating, cooling and natural light for your home. Solar electricity options can be used on home appliances. One of the best advantages of solar power is the solar water heating that can provide hot water options for laundry and other general household water usage such as showers, cooking, cleaning, etc.

However, you should keep in mind that it is important to consider which solar energy options are most efficient, and the most cost-effective for your situation when planning a solar home.

Independence is another benefit of having a solar powered home in Perth. Even if you live in the remote tropical island, deserts or mountains, you can still have power. With solar power system, you don’t have to rely on the utility grid. You also will no longer experience blackouts in your area during those long summer months of electrical overloads can keep your family cool and calm in the summertime. This assumes you have planned your home solar energy production to match or exceed your home energy usage.

Moreover, solar power systems require less maintenance. There is little maintenance to keep the system going except to remove leaves and dust off the solar panels to maximise solar absorption. You may also be required to cut back nearby tree branches to handle the leaves and minimise any shade on your solar cells but it is not much of a burden.

Using solar panel systems for homes is increasing in a dramatic rate here in Australia. With the many advantages it brings, it is no longer a surprise. Read more at: